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I dropped $1,800 on a Surface, but it was marked as delivered and vanished into thin air. I checked everywhere—porch, neighbors, mailbox—nothing. I trusted Amazon's A-to-Z Guarantee to have my back, but they denied my claim, claiming I had a history of 'multiple lost package claims'—which is a complete lie since this was my first ever. No way to appeal or fix the record. So I lost $1,800, no product, no refund, and no real explanation. A long-time customer like me now has zero faith in that guarantee. If this can happen on a big purchase, it can happen to anyone. Don't assume 'delivered' means you'll actually get what you paid for.

I spent $1,800 on a Surface, but it was marked as delivered and I never saw it. Amazon's A-to-Z Guarantee rejected my claim, saying I had a history of multiple lost package claims—which is completely untrue since this was my first. I ended up with nothing: no product, no refund, and no way to fix their made-up data. Total scam.